Privacy policy

This Privacy Policy explains how Fragrance Secrets Perfumes Trading L.L.C. (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit thefragrancesecrets.com (the “Site”) or interact with our services.

By using our Site, you agree to the practices described in this Privacy Policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business operations

  • Updates in legal or regulatory requirements

  • Improvements to our services

Any updates will be posted on this page with a revised “Last updated” date.

Information We Collect

1. Information You Provide Directly

We collect personal information when you interact with our Site, such as when you place an order, create an account, or contact customer support. This may include:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and transaction information

  • Account details (username, password)

  • Customer service communications

2. Information Collected Automatically

When you visit our Site, we automatically collect certain data using cookies and similar technologies:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and browsing behavior

  • Time spent on the Site

  • Referring websites

  • Analytical data to improve performance

For more details, please see our Cookie Policy.

3. Information from Third Parties

We may receive additional information from:

  • Payment processors

  • Shipping and logistics partners

  • Marketing and advertising platforms

  • Social media integrations

  • Fraud prevention services

This information helps us operate our business and improve our services.

How We Use Your Information

We use the information collected for purposes including:

  • Processing, fulfilling, and delivering orders

  • Verifying payments and preventing fraudulent activity

  • Sending order updates, confirmations, and transactional messages

  • Providing customer service and responding to inquiries

  • Improving website performance and user experience

  • Personalizing content, offers, and marketing (where legally permitted)

  • Complying with UAE regulatory and legal obligations

We do not sell or rent your personal information.

Cookies & Tracking Technologies

We use cookies and related technologies to:

  • Personalize your browsing experience

  • Keep products saved in your cart

  • Analyze website performance

  • Improve loading speed and functionality

  • Deliver relevant promotions

You can manage cookies through your browser settings.
Disabling certain cookies may affect checkout, login, or other features.

Sharing of Information

We may share personal data with trusted third parties, including:

  • Payment gateways (e.g., card processors, Apple Pay, Google Pay)

  • Delivery and logistics providers

  • IT and website hosting partners

  • Marketing and analytics services

  • Government authorities, when required by law

We NEVER sell or share sensitive personal information without consent.

Third-Party Links

Our Site may include links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
Please review their privacy policies before sharing information.

Children’s Privacy

Our services are not directed toward children under 18 years old, and we do not knowingly collect personal information from minors.
If you believe a child has provided information, please contact us for immediate deletion.

Security & Data Retention

We use appropriate administrative, technical, and physical safeguards to protect your data.
However, no system is completely secure.

We retain personal information only as long as necessary to:

  • Fulfill your orders

  • Provide services

  • Meet legal, tax, and regulatory requirements

  • Resolve disputes

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Object to processing

  • Request data portability

  • Withdraw consent (where applicable)

  • File a complaint with a data protection authority

To exercise these rights, contact us at info@thefragrancesecrets.com.
We may require verification of your identity.

International Users

Your information may be transferred to and processed in countries outside your residence, including the United Arab Emirates.
We ensure such transfers comply with applicable data protection laws.

Contact Information

For privacy-related concerns or requests, please contact:

Store Name: Fragrance Secrets Perfumes Trading L.L.C.
Address: 5 37 St - Deira - Al Sabkha - Dubai, UAE
Email: info@thefragrancesecrets.com
Phone: +971 56 427 8624 / +971 50 211 9101

Customer Service Hours: Daily, 10:00 AM – 7:00 PM (UAE Time)
Response Time: We aim to reply within 1–2 business days.