Shipping policy

Shipping Policy for Fragrance Secrets
Fragrance Secrets, a Dubai-based perfume manufacturer with over 33 years of experience, is committed to delivering your orders efficiently via www.thefragrancesecrets.com.
1. Shipping Destinations
  • We ship within the UAE only. No shipping to OFAC-sanctioned countries or individuals.
2. Shipping Time
  • Delivery: 1–3 business days (Mon–Fri, excluding UAE holidays) from dispatch.
  • Processing: Within 24 hours of payment/order confirmation. Dispatch email provided.
  • Delays: Possible due to weather, holidays, or logistics—email updates if significant.
3. Shipping Costs
  • Standard: Calculated at checkout based on location and weight.
  • C.O.D. Fees: Extra handling fee applies, shown at checkout.
  • Free Shipping: Available on select promotions—check Site.
  • Pricing: Includes VAT, excludes delivery unless stated.
4. Shipping Methods
  • Via trusted UAE couriers. Tracking provided where available.
5. Delivery Process
  • Attempts: Courier tries delivery; reschedules if needed.
  • C.O.D.: Pay cash on arrival after inspection.
  • Inspection: Check order on delivery; report issues immediately.
6. Risk and Ownership
  • Risk: Yours after delivery. We’re not liable post-delivery unless faulty/incorrect.
  • Ownership: Transfers on delivery or full payment.
7. Shipping Issues
  • Incorrect Address: Your responsibility; we’re not liable for errors.
  • Undeliverable: Returned orders may incur re-delivery fees.
  • Lost: Contact us within 7 days for replacement/refund if confirmed.
8. Returns for Shipping Issues
  • Contact info@thefragrancesecrets.com within 7 days for damaged/faulty/incorrect items. We cover return shipping only if it’s our error. See Returns Policy.
9. Contact Us
We aim to deliver your fragrances swiftly and safely!