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Shipping Policy

Everything you need to know about how, when and where we deliver your fragrances across the United Arab Emirates — including timelines, charges, tracking and our packaging standards.

Last updated: 1 July 2026

The Fragrance Secrets is a UAE-based fragrance retailer. This Shipping Policy explains how we dispatch and deliver orders placed on thefragrancesecrets.com. By placing an order with us, you agree to the terms set out below. All prices and charges referenced on this page are in United Arab Emirates Dirhams (AED).

Shipping Methods

We deliver every order through trusted, insured courier partners operating across the UAE. Because our customers value discretion and reliability, we use door-to-door courier delivery for all shipments rather than post-box or drop-point services.

Available options

  • Standard Delivery — our default method for all Emirates, with contactless or hand-to-hand handover at your chosen address.
  • Express / Next-Day Delivery — prioritised dispatch and courier handling for faster arrival where your location allows.
  • Same-Day Delivery (Dubai) — available for eligible in-stock orders placed within Dubai before 2:00 PM.

All delivery methods support Cash on Delivery (COD) UAE-wide, as well as prepaid card payment and interest-free instalments through Tabby and Tamara.

Regions We Serve

We ship to residential and business addresses across all seven Emirates of the UAE:

  • Abu Dhabi
  • Dubai
  • Sharjah
  • Ajman
  • Umm Al Quwain
  • Ras Al Khaimah
  • Fujairah

Deliveries to remote areas, free zones, industrial districts and offshore or island locations may require an additional day of transit and, in some cases, may not support same-day or next-day service. If your address falls outside our standard courier network, our team will contact you before dispatch to confirm the delivery window.

Delivery Timelines

Orders are processed and dispatched quickly. Once your order is confirmed, we prepare it for handover to the courier as follows:

  • Dispatch: in-stock orders are dispatched within 48 hours, and most are handed to the courier the next working day.
  • Dubai: same-day delivery for eligible in-stock orders placed before 2:00 PM; otherwise next-day delivery.
  • Other Emirates: typically 1–3 working days from dispatch, depending on your location and the courier's route.
  • Made-to-order items: custom Mix-into-Spray blends are hand-prepared and dispatched within 3–5 working days, after which standard delivery timelines apply.

Working days are Monday to Saturday, excluding UAE public holidays. Orders placed on Fridays, weekends or holidays are processed on the next working day.

Shipping Charges

Our delivery pricing is simple and transparent:

  • Free delivery on all orders over AED 150, anywhere in the UAE.
  • A flat delivery fee applies to orders below AED 150; the exact amount is shown clearly at checkout before you confirm payment.
  • No hidden handling or fuel surcharges are added after checkout.

If you pay by Cash on Delivery, please have the exact order total ready for the courier. Any applicable COD handling charge, where relevant, will be displayed at checkout.

Next-Day Delivery Promise

We know that finding the right scent often comes with a little impatience — so we move fast. For eligible in-stock products, we aim to have your order on its way the same or next working day:

  • Dubai: order before 2:00 PM for same-day delivery on qualifying in-stock items.
  • Across the UAE: next-day delivery on most in-stock orders, subject to courier coverage in your area.

Next-day and same-day availability depends on stock status, payment confirmation, address accuracy and courier capacity. Our next-day promise does not apply to made-to-order Mix-into-Spray blends, pre-order items, or deliveries to remote locations.

Order Tracking

Once your order is dispatched, we send you a confirmation with tracking details so you always know where your fragrance is. You can follow your parcel from our warehouse to your door.

  • You will receive an order confirmation as soon as your purchase is placed.
  • A dispatch notification with a tracking reference follows once the courier collects your parcel.
  • Our support team can share a live status update at any time over WhatsApp, daily from 10am to 7pm.

Delays & Exceptions

The vast majority of orders arrive on time. Occasionally, circumstances beyond our direct control may affect delivery, including:

  • Public holidays, peak seasons (such as Eid and year-end sales) and high order volumes.
  • Adverse weather, road closures or logistical disruptions.
  • Incomplete or incorrect delivery addresses, or an unavailable recipient.
  • Failed COD handover or unanswered courier contact attempts.

If a delay occurs, we will keep you informed and work with our courier partners to resolve it as quickly as possible. To help us deliver smoothly, please ensure your address, contact number and (for COD) available cash are correct and ready. If a parcel is returned to us due to repeated failed delivery attempts, we will contact you to arrange re-delivery.

Packaging Standards

Every fragrance is packed to arrive in flawless condition, exactly as intended:

  • Sealed: products are dispatched in their original manufacturer seal, so you can be confident in their authenticity and freshness.
  • Protective: bottles are secured with cushioning and rigid outer packaging to guard against knocks and temperature changes during transit.
  • Discreet: parcels are packed in plain, unbranded outer packaging with no visible indication of the contents or value — ideal for gifts and personal privacy.

If your order arrives with visibly damaged outer packaging, please note it with the courier where possible and contact us straight away so we can make it right under our Return & Refund Policy.

Contact Us

Questions about a delivery, a tracking update or your delivery area? Our shipping support team is here to help: