Return policy

Return Policy for Fragrance Secrets
At Fragrance Secrets, a Dubai-based perfume maker with over 33 years of experience, we ensure quality in every Oriental and French fragrance. This policy applies to purchases from www.thefragrancesecrets.com.
1. Eligibility
  • Returns or exchanges are accepted only for defective Products (e.g., damaged upon delivery or confirmed non-genuine) within 5 days of delivery.
  • Must be unused, in original packaging. No returns/exchanges for other reasons (e.g., change of mind) or post-delivery damage.
2. Process
  • Contact info@thefragrancesecrets.com within 5 days with order number and defect evidence (e.g., photos).
  • After approval, ship the Product back at your expense with tracking.
  • We process refunds or exchanges within 5 business days of receipt. Refunds (Product price only) take up to 5 days to appear. C.O.D. refunds issued as store credit or bank transfer.
3. Shipping Costs
  • You pay return shipping. We don’t cover shipping fees or lost returns.
4. Verification
  • We inspect returns to confirm defects. Non-defective or genuine items may be rejected, with no shipping refund.
5. Statutory Rights
  • UAE consumer protection laws still apply.
6. Contact Us
We aim to resolve eligible returns/exchanges quickly while maintaining your trust.