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Return & Refund Policy

Your satisfaction matters to us. Here is exactly how returns, exchanges and refunds work at The Fragrance Secrets — including the 2-day window for faulty, wrong or incomplete orders and how to start one.

At Fragrance Secrets Perfumes Trading L.L.C., we want every customer to feel confident and satisfied with their purchase. If something doesn’t meet your expectations, we offer a clear and simple return and refund process.

1. Return Window

  • You may return eligible items within 2 days of receiving your order only in the following cases:

    • Wrong item received

    • Damaged or defective product

    • Incorrect quantity or incomplete package

  • Returned products must be:

    • Unused

    • In their original condition

    • Sealed (perfume boxes must not be opened)

    • Include all original packaging and accessories

  • For hygiene and authenticity reasons, opened perfume bottles cannot be returned or exchanged.

  • Our support team is available to guide you through the return process.

2. Return Costs

  • Defective, Damaged, or Wrong Item Delivered:
    Return shipping is free, and we will replace or refund the item.

  • Customer Error (e.g., ordered the wrong product):
    Returns for “change of mind” are not accepted for fragrance products due to hygiene, safety, and authenticity protection.

  • Shipping fees paid at checkout (if any) are non-refundable.

3. How to Return

  1. Contact Us
    Email info@thefragrancesecrets.com within 48 hours with your order number, photos/video of the issue, and reason for return.

  2. Approval
    Our team will review your request and provide return instructions if eligible.

  3. Repack
    Place the item securely in its original packaging along with all accessories.

  4. Ship / Collection
    We will arrange pickup or provide instructions depending on your location.

4. Refunds

  • Once your return is received and inspected, we will update you on approval status.

  • Approved refunds are processed within 7 business days.

  • Refund speed depends on your bank, card provider, or payment method.

  • Refunds are issued to the original payment method only.

5. Exchanges

If you received the wrong or defective item, we can arrange a quick exchange at no cost.
Contact our support team at info@thefragrancesecrets.com.

(Exchanges for preference-based reasons are not available.)

6. Non-Returnable Items

For hygiene, safety, and authenticity reasons, the following items cannot be returned:

  • Opened perfume bottles

  • Used fragrances

  • Items without original packaging

  • Products marked as “non-returnable” on the product page

  • Customer-damaged items

7. Questions & Support

For more information, visit our FAQ page or contact our customer service team anytime.

Contact Information

Store Name: Fragrance Secrets Perfumes Trading L.L.C.
Address: 5 37 St - Deira - Al Sabkha - Dubai, UAE
Email: info@thefragrancesecrets.com
Phone: +971 54 733 0534 / +971 50 211 9101

Customer Service Hours: Daily, 10:00 AM – 7:00 PM (UAE Time)
Response Time: We aim to reply within 1–2 business days.