Payment Policy
This Payment Policy explains the payment methods accepted on The Fragrance Secrets and how billing, fees, and order processing work. By placing an order on our website, you agree to the terms mentioned below.
1. Accepted Payment Methods
We currently accept the following payment options:
Card Payments
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Visa
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Mastercard
All card payments are processed securely through our authorized payment gateway. We do not store or have access to your full card information.
Apple Pay
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Available for supported Apple devices.
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Payments are processed instantly and securely.
2. Payment Currency
All prices on our website are shown and charged in AED (United Arab Emirates Dirham) unless stated otherwise.
3. Payment Security
All payment transactions are encrypted using industry-standard SSL technology.
Our store does not store, access, or share your card information.
4. Order Confirmation
Once your payment is completed:
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You will receive an order confirmation email
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Order processing begins immediately
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In case of payment failure, your order will not be processed
5. Failed or Declined Transactions
If a payment is declined:
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Try using another card or payment method
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Contact your bank for authorization
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You may choose COD (if available)
6. Fraud Prevention
For security reasons, we reserve the right to:
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Request identity verification for suspicious transactions
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Cancel orders if fraudulent activity is detected
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Hold orders until verification is completed
7. Refunds for Returned or Cancelled Orders
Refunds (where eligible under our Return Policy) will be issued using the same payment method used for the original purchase.
Refund processing timelines:
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Card payments: 7–14 business days
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Apple Pay: Follows card refund timeline
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COD refunds: Processed via bank transfer
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BNPL: Adjusted by the provider directly
8. Contact Us
For any payment-related questions, you can reach us at:
Email: support@thefragrancesecrets.com
Response time: 24–48 hours
