Frequently Asked Questions

Yes — we deliver to all seven Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. Orders above AED 250 ship free.

Delivery is free on orders over AED 250; a small flat fee applies below that. Standard delivery takes 2–4 business days, and in-stock orders are dispatched within 48 hours. Same-day delivery is available in Dubai for orders placed before 2pm.

Absolutely. Once your order ships, we send tracking details by SMS and WhatsApp so you can follow it to your door. You can also message our team any time for a live update.

Right now we focus on serving the UAE so we can guarantee fast, reliable delivery and authenticity at every step. For GCC enquiries, message us on WhatsApp and we'll let you know what's possible.

We accept Visa, Mastercard, Apple Pay and Google Pay, plus cash on delivery across the UAE. You can also split your order interest-free with Tabby or Tamara.

Yes — cash on delivery is available UAE-wide. Pay in cash when your order arrives, with no card details needed up front. It's one of the easiest ways to shop with complete peace of mind.

Both let you split your purchase into interest-free instalments. Just choose Tabby or Tamara at checkout, complete a quick approval, and pay the rest over the following weeks — no hidden fees.

If your order hasn't shipped yet, we can usually amend or cancel it. Message us on WhatsApp as soon as possible with your order number and we'll sort it out.

Every single one. We only sell genuine fragrances sourced through verified channels, and each batch is checked before it reaches our shelves. Authenticity is the reason our company exists — it's non-negotiable.

We combine verified resale of the world's designer and Arabic houses with our own brands — Fragrance Secrets, Secret Scents and the Paris Collection — created here in the UAE. Across 218+ brands and 47+ houses, everything is sourced with traceability in mind.

Fragrance Secrets, Secret Scents and the Paris Collection are our in-house labels — crafted to deliver luxury character and strong performance in UAE weather, at a genuinely fair price.

Your confidence matters to us. If you ever have a doubt about a product you received, contact our team on WhatsApp and we'll verify it with you personally — and make it right if anything is off.

Yes — many of our fragrances come in premium gift packaging, and our gift sets and discovery kits are made to impress straight out of the box. Perfect for birthdays, Eid and every special occasion.

Of course. Just add the recipient's address at checkout. Want to include a personal note or make sure the price isn't shown? Message us and we'll take care of it.

Definitely. Try our Find My Scent concierge for instant suggestions, explore our discovery kits, or message our team with a few details about the person — we love helping pick the perfect scent.

Returns are accepted within 2 days of delivery when an order arrives damaged, defective, incorrect or incomplete. Items must be unused, sealed and in their original packaging. For hygiene and authenticity, opened bottles cannot be returned and change-of-mind returns are not accepted on fragrance. Contact us within 48 hours with your order number and photos of the issue, and we will arrange the rest.

Message us on WhatsApp with your order number and the item you'd like to return. Our team will confirm eligibility and arrange a collection — no complicated forms.

Once we receive and check your returned item, refunds are processed promptly — typically within a few business days, back to your original payment method or as store credit if you prefer.

For hygiene and authenticity reasons, opened or used fragrances can't be returned. If a product arrived damaged or faulty, contact us straight away and we'll replace it or refund you.