FAQs

Welcome to the Fragrance Secrets FAQ section. We’ve compiled answers to the most common questions to make your shopping experience smooth, fast, and worry-free.
If you need additional help, our support team is always available to assist you.

1. How long does delivery take?

  • Order handling: 1 business day

  • Delivery time within UAE: Typically 1–3 business days depending on your location

  • Overall estimate: Usually 1–4 business days

For full details, please visit our Shipping Policy page.

2. Do you provide free shipping?

Yes, we offer free shipping across the UAE.
See our Shipping Policy for more information.

3. Where is your business located?

Fragrance Secrets Perfumes Trading L.L.C. is based in Dubai, United Arab Emirates, and we serve customers throughout the UAE.

4. What if my order arrives damaged or defective?

If you receive an incorrect, damaged, or defective item, we will replace it at no cost.
Please contact us within 48 hours of delivery and follow the steps in our Return & Refund Policy.

5. Can I cancel an order after placing it?

Yes. Order cancellations are accepted within 12 hours of placing your order.
For urgent cancellations, please contact our support team immediately.

6. What is your return policy?

We offer a simple and customer-friendly return process for eligible issues such as:

  • Wrong item delivered

  • Damaged product

  • Defective product

Full details are available in our Refund & Return Policy.

7. When will I receive my refund?

Refunds are processed within 7 business days after your return is received and approved.
The exact time depends on your bank or payment provider.

8. Do your products come with a warranty?

Yes, all purchases include a 30-day warranty for manufacturing defects or quality issues.

9. How can I contact customer support?

You may reach us anytime through our Contact Us page or directly via:

📧 Email: info@thefragrancesecrets.com
📞 Phone: +971 56 427 8624 / +971 50 211 9101

10. Do you ship internationally?

No.
Currently, we ship only within the UAE.

11. Do you have a physical store?

We operate online only, which allows us to provide competitive prices and a wide selection of perfumes.

12. Can I place bulk orders?

Yes, we welcome bulk and wholesale orders.
Please contact us for pricing and arrangements.

13. How do I exchange a product?

For exchanges due to incorrect or defective items, please follow the instructions in our Refund & Return Policy.

14. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email.
You can also track your order through the Track Order page on our website.

Contact Information

Store Name: Fragrance Secrets Perfumes Trading L.L.C.
Address: 5 37 St - Deira - Al Sabkha - Dubai, UAE
Email: info@thefragrancesecrets.com
Phone: +971 56 427 8624 / +971 50 211 9101
Customer Service Hours: Daily, 10:00 AM – 7:00 PM (UAE Time)
Response Time: We aim to respond within 1–2 business days.

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