Billing Terms & Conditions

This document explains how payments and billing are handled at Fragrance Secrets Perfumes Trading L.L.C.
By placing an order on our website, you agree to the billing terms outlined below.

1. Payment Options

To ensure a secure and convenient shopping experience, we offer multiple payment methods:

  • Major credit and debit cards (Visa, Mastercard, American Express)

  • Apple Pay & Google Pay

  • Cash on Delivery (within UAE, where available)

  • Bank transfer for bulk or custom orders (contact us for instructions)

All transactions are processed in AED (United Arab Emirates Dirham).

Note: We do not currently support PayPal or Afterpay.

2. Payment Policy

  • Full payment is required at checkout unless Cash on Delivery is selected.

  • An order is considered confirmed only after successful payment authorization.

  • If a payment is declined or fails, the order will not be processed.

  • For Cash on Delivery orders, customers must ensure availability to receive the package.

3. Pricing & Currency

  • All prices displayed on thefragrancesecrets.com are listed in AED.

  • Prices may change at any time without prior notice.

  • Taxes, shipping fees, and applicable charges are calculated during checkout.

  • Promotional prices are valid only during the advertised period.

4. Secure Transactions

  • Our website uses SSL encryption and trusted payment gateways for secure transactions.

  • We do not store or access your card/payment information on our servers.

  • All sensitive data is processed directly by certified third-party payment processors.

5. Refunds & Chargebacks

  • Refunds are processed according to our Refund & Return Policy.

  • Unauthorized or fraudulent chargebacks will be disputed with the payment provider.

  • Before initiating a chargeback, we encourage customers to contact us directly at:
    info@thefragrancesecrets.com

6. Fraud Protection

To maintain a safe shopping environment:

  • We reserve the right to cancel, hold, or verify any order suspected of fraud.

  • For high-value or bulk orders, we may request additional identity or address verification.

  • Suspicious transactions may be flagged or declined by our payment processor.

7. Contact Details

Store Name: Fragrance Secrets Perfumes Trading L.L.C.
Tax Registration Number (TRN): 100434660500003
Business Address: 5 37 St - Deira - Al Sabkha - Dubai, UAE
Email: info@thefragrancesecrets.com
Phone: +971 56 427 8624 / +971 50 211 9101

Customer Service Hours: Daily, 10:00 AM – 7:00 PM (UAE Time)
Response Time: We aim to reply within 1–2 business days.

Chat with Fragrance Secrets