Terms of service

These Terms of Service explain the rules and conditions under which Fragrance Secrets Perfumes Trading L.L.C. (“we,” “our,” and “us”) provides access to its website and related services.

By visiting thefragrancesecrets.com or making a purchase, you agree to follow these Terms, along with any additional policies referenced or linked on our site.
If you do not agree with these Terms, you should discontinue use of our website and services.

1. Online Store Terms

  • You confirm that you are of legal age in your country of residence, or have the consent of a parent or legal guardian.

  • You agree not to use our products or services for any unlawful purpose or in violation of UAE laws.

  • Breach of these Terms may result in immediate suspension or termination of your access or account.

2. General Conditions

  • We reserve the right to refuse service to anyone at any time and for any reason.

  • Except for credit card information, data you submit may be transferred unencrypted across networks.

  • Payment card information is always encrypted during transfer.

3. Accuracy of Information

  • We do not guarantee that all information on the Site is complete, accurate, or current.

  • Website content is provided for general guidance and should not be the sole basis for decisions.

  • We reserve the right to update or correct information at any time without notice.

4. Service and Pricing Changes

  • Product prices may change without prior notice.

  • We may modify or discontinue any part of our services at any time without liability.

5. Products and Services

  • Some products may be available exclusively online.

  • Certain items may have limited quantities and are subject to our Refund & Return Policy.

  • We reserve the right to limit sales or quantities to any person or region.

6. Billing and Account Accuracy

  • We reserve the right to refuse, limit, or cancel any order at our discretion.

  • You agree to provide complete, current, and accurate account and billing information.

  • If your payment method fails or is declined, your order will not be processed.

7. Optional Tools

  • We may provide access to third-party tools on an “as is” and “as available” basis without warranties.

  • Your use of these tools is entirely at your own risk.

8. Third-Party Links

  • Our Site may contain links to external websites not operated by us.

  • We are not responsible for the content, accuracy, or policies of third-party sites.

9. User Submissions

  • By submitting feedback, suggestions, comments, or materials, you grant us an unrestricted right to use, modify, publish, or distribute them.

  • You agree not to submit unlawful, harmful, offensive, defamatory, or misleading content.

10. Personal Information

Any personal data you provide is handled according to our Privacy Policy, which forms part of these Terms.

11. Errors and Omissions

We reserve the right to correct errors, update information, or revise content without prior notice, including pricing, descriptions, and availability.

12. Prohibited Uses

You may not use the Site or its content to:

  • Violate any local, federal, or international laws

  • Infringe upon intellectual property rights

  • Spread malware, viruses, or malicious code

  • Engage in fraudulent, abusive, or harmful conduct

  • Interfere with security features or website functionality

13. Disclaimer and Limitation of Liability

  • We do not guarantee uninterrupted, error-free, or secure access to our Site.

  • We are not liable for damages of any kind arising from your use of our website, products, or services.

  • Use of the Site is at your own risk.

14. Indemnification

You agree to indemnify and hold Fragrance Secrets Perfumes Trading L.L.C., its officers, employees, and affiliates harmless from any claims, losses, liabilities, or expenses arising from:

  • Your use of the Site

  • Your violation of these Terms

  • Your infringement of any rights of a third party

15. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

16. Termination

These Terms remain in effect unless terminated by either party.
We may suspend or terminate access immediately if you fail to comply with these Terms.

17. Entire Agreement

These Terms, together with our posted policies, form the entire agreement between you and Fragrance Secrets Perfumes Trading L.L.C.

18. Governing Law

These Terms are governed by the laws of the United Arab Emirates, specifically the jurisdiction of Dubai courts.

19. Updates to Terms

We may revise or update these Terms at any time by posting changes on this page.
Continued use of the Site following updates constitutes acceptance of the revised Terms.

20. Contact Information

Store Name: Fragrance Secrets Perfumes Trading L.L.C.
Address: 5 37 St - Deira - Al Sabkha - Dubai, UAE
Email: info@thefragrancesecrets.com
Phone: +971 56 427 8624 / +971 50 211 9101

Customer Service Hours: Daily, 10:00 AM – 7:00 PM (UAE Time)
Response Time: We aim to reply within 1–2 business days.