Shipping policy

At Fragrance Secrets Perfumes Trading L.L.C., we aim to provide a seamless and reliable delivery experience for all our customers. This Shipping Policy outlines our delivery standards, coverage, and processing times.

Shipping Coverage

We currently ship to all locations within the United Arab Emirates (UAE).
International shipping is not available at this time.

Delivery Schedule

Below is what you can expect regarding processing and delivery timelines:

  • Order cutoff time: Orders placed after 6:00 PM (UAE Time) will be processed on the next business day.

  • Handling time: Typically 1 business day, Monday to Saturday.

  • Transit time: Usually 1–3 business days, depending on your delivery location within the UAE.

  • Estimated delivery window: Most orders arrive within 1–4 business days in total.

Once your order has been packed and processed, it will be shipped through one of our trusted logistics partners.

Carrier Partners

We work with reliable UAE-based delivery partners to ensure safe, fast, and professional delivery. These may include:

  • Local courier services

  • Third-party logistics providers

Carrier selection may vary depending on your region.

Shipping Costs

  • Shipping Fee: AED 8 for all orders delivered within the UAE.

  • Cash on Delivery (COD) Fee: If applicable, COD service fees may be added during checkout and will be clearly displayed.

Delivery Concerns

If you encounter any issues such as:

  • Delivery delays

  • Lost or missing packages

  • Damaged shipments

  • Incorrect items delivered

Please contact our customer support team immediately. We will work quickly to resolve the matter with our delivery partner.

Order Tracking

Once your order has been shipped, you will receive:

  • A confirmation email or SMS

  • A tracking number or tracking link

You can track your shipment using the provided details or through the Track Order page on our website.

Questions & Support

For additional details, you may visit our FAQ page or contact our customer service team.

Contact Information

Store Name: Fragrance Secrets Perfumes Trading L.L.C.
Address: 5 37 St - Deira - Al Sabkha - Dubai, UAE
Email: info@thefragrancesecrets.com
Phone: +971 56 427 8624 / +971 50 211 9101

Customer Service Hours: Daily, 10:00 AM – 7:00 PM (UAE Time)
Response Time: We aim to respond within 1–2 business days.