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f you return an item using a prepaid method from our Online Return Center, and the reason for return is not a result of a Best Buy error, the cost of shipping and service charge will be deducted from your refund.
Once your items are delivered, you have 7 days from the date of delivery to ship them back for a full refund. Returns shipped within next 5 days will eligible for store credit. After 14 days, all sales are final and returns will not be accepted.


Estimated return shipping fees will be displayed within the Online Return Center when you are choosing the prepaid return label method for your return.
If the return is the result of a Best Buy Error, we will refund return shipping as well.
For return by mail, we will process it within 2-3 business days. Depending on your bank's processing time. It may take up to 7 days after we process the return to reflect on your account.

Damages from the customer side cannot be obtained for the refund process; our quality checking team assures the product quality before product shipment