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Return

1. Prepaid Method Returns:

   • If you use a prepaid method (such as a return label provided by Best Buy) to return an item, and the reason for return is not due to a mistake made by Best Buy, the cost of shipping and any applicable service charges will be deducted from your refund.
   • Essentially, if you’re returning an item and it’s not Best Buy’s fault, you’ll be responsible for covering the return shipping costs and any associated fees.

2. Timeframe for Returns:

   • Once your items are delivered, you have 7 days from the date of delivery to ship them back for a full refund.
   • If you ship the items back within the next 5 days, you’ll be eligible for store credit instead of a refund.
   • After 14 days, all sales are considered final, and returns will not be accepted.
   • So, it’s essential to act promptly if you’re considering returning an item.

Refund 

1. Estimated Return Shipping Fees:

   • When you initiate a return using the prepaid return label method, the estimated return shipping fees will be displayed within the Online Return Center. This helps you understand the cost associated with returning the item.
   • If the return is due to an error on the part of Fragrance Secrets, they will also refund the return shipping fees. In other words, if it’s their mistake, you won’t have to bear the cost of return shipping.

2. Processing Time for Returns by Mail:

   • If you choose to return the item by mail, Fragrance Secrets will process the return within 2-3 business days after receiving the returned product.
   • Keep in mind that the actual refund may take additional time to reflect in your account, depending on your bank’s processing time. Typically, it can take up to 7 days from the date of processing for the refund to appear in your account.

3. Quality Assurance and Damages:

   • Fragrance Secrets has a quality checking team that ensures the product’s quality before shipment. This step is crucial to maintain customer satisfaction and uphold their brand reputation.
   • However, it’s essential to note that damages caused by the customer (such as accidental breakage or mishandling) cannot be claimed during the refund process. The quality check is primarily to verify the product’s condition before it leaves their facility

 

Damages from the customer side cannot be obtained for the refund process; our quality checking team assures the product quality before product shipment

Thank you for visiting and shopping at Fragrance Secrets. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost flat Rate Inside UAE1-5 business days AED 10

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Fragrance Secrets is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.